Returning
It can sometimes happen that you want to return an order. Perhaps because you do not like the product or maybe there is another reason why you do not want the order. Whatever the reason, you have the right to return your order up to 14 days after receipt without giving a reason, unless you have ordered a customized product, in which case the right to return expires after purchase.
You have another 14 days after cancellation to return your product. You will then be credited the full order amount excluding shipping costs. The return costs from your home to the online store are at your own expense. If you use your right of withdrawal, the product will be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at ytsio@outlook.com. We will then refund the order amount due within 14 days of notification of your return provided the product has already been received in good order.
Should the product be damaged or the packaging damaged more than necessary to try the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packaged when you return it.
Product exchange?
Would you like to exchange your product? That's no problem at all. You can contact ytsio@outlook.com for this. However, you will bear the cost of returning the product yourself.
I provided the wrong delivery address!
Provided a wrong delivery address by mistake? Please contact us as soon as possible. We will try to change the order for you.
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